Privacy & Security

Sportzino Privacy Policy — Your Data Is Safe With Us

Here you'll find a clear explanation of what personal information Sportzino collects, why we use it, and how we keep it safe. We believe transparency is the best policy.

Last updated: January 1, 2026 — Cookies & Third Parties section updated

1 Introduction & Commitment

Sportzino (sportzino.ws) takes your privacy seriously. We believe your personal information belongs to you — we are simply its guardians.

This Privacy Policy ("Policy") explains what information Sportzino collects about you, why we collect it, how we use it, and how we keep it safe. It is part of our Terms & Conditionsis an integral part of.

By using the Sportzino website or app, you are considered to have accepted this Privacy Policy. If you do not agree with this policy, please refrain from using the platform.

In short: We only collect the data we need, never sell your information, and keep everything encrypted at all times.

2 What information we collect

Sportzino collects information about you in several ways. The details are outlined below.

a. Directly from you:

  • Name, date of birth, nationality
  • Mobile Number & Email Address
  • Address & Postal Code
  • National ID or passport details (for KYC verification)
  • Payment Method Details (bKash/Nagad Number)

b. Automatically collected:

  • IP Address & Device Information
  • Browser Type & Operating System
  • Login Time & Session Data
  • Betting history & transaction records
  • Information collected via cookies & tracking technologies
Data Type Reason for Collection Mandatory?
Full nameAccount Verification & PaymentYes
Mobile NumberOTP Verification & CommunicationsYes
Date of BirthAge Verification (18+)Yes
NID/PassportKYC & Identity VerificationFor withdrawals
IP AddressSecurity & Fraud PreventionAutomatic
Betting historyAccount managementAutomatic

3 How your information is used

Sportzino uses your information for the purposes listed below. We commit to never using your data for any purpose beyond what is stated here.

  • Account Management: To facilitate registration, login, KYC verification, and account security.
  • Payment Processing: To process deposits and withdrawals and maintain transaction records.
  • Customer Support: To resolve your complaints or queries.
  • Betting Services: To settle bet outcomes and update account balances.
  • Security: To prevent fraud, money laundering, and other illegal activities.
  • Legal Obligation: To meet the requirements of licensing authorities and regulatory bodies.
  • Personalized experience: To show you relevant offers and content based on your preferences.
  • Platform Development: To analyze usage patterns and improve our services.
Marketing Communications: You can opt out of marketing SMS/emails at any time — during registration or later. Simply let our Support team know and it will be stopped.

4 Who your data is shared with

Sportzino never sells your personal data to third parties. However, your information may be shared in the following limited circumstances.

  • Payment Providers: bKash, Nagad, Rocket, etc. — used solely to process transactions.
  • KYC verification services: Authorized third parties for identity verification purposes.
  • Technology Service Providers: Cloud hosting and security providers, bound by strict confidentiality agreements.
  • Legal Authority: In response to a court order or a valid request from a regulatory authority.
  • Licensing Authority: For regular audits to ensure compliance with gaming license conditions.
All third-party partners comply with international data protection standards (GDPR-compliant) and are not permitted to use your information for their own marketing purposes.

5 Cookie Policy

The Sportzino website and app use cookies and similar tracking technologies. Cookies are small files stored on your device that help improve your browsing experience.

The types of cookies we use:

  • Essential cookies: Required to protect login sessions and ensure core platform functionality. These cannot be disabled.
  • Functional Cookies: To remember your language preferences and display settings.
  • Analytical Cookies: To analyze site usage and improve our services.
  • Security Cookies: To detect fraud and keep your account secure.

You can manage cookies through your browser settings. However, disabling essential cookies may affect the platform's functionality.

Sportzino does not use cookies to sell your data to advertisers.

6 Data Protection Measures

Sportzino uses industry-leading technology to protect your data. Our security framework is outlined below.

  • SSL/TLS Encryption: All data transfers are encrypted with 256-bit SSL.
  • Two-Factor Authentication (2FA): OTP verification required at login.
  • Data Encryption: All sensitive data in storage is held in encrypted databases.
  • Regular Audits: Third-party security experts conduct regular system audits.
  • Restricted Access: Only authorized personnel are permitted to access specific data.
  • Data Backup: Important data is regularly backed up and stored on separate servers.
Warning: No system is 100% impenetrable. That's why we also encourage you to use strong passwords and never share your password or OTP with anyone.

7 Data Retention Period

Sportzino only retains your data for as long as necessary. Your information is kept while your account is active, and for the periods outlined below after your account is closed.

Data Type Retention period Reason
Account information5 years after account closureLegal obligations
Transaction Records7 YearsFinancial Regulatory Requirements
KYC Documents5 years after account closureGaming License Terms
Betting history3 YearsDispute Resolution
Cookie InformationUp to 1 yearBrowsing Improvement
Support messages2 YearsService Quality Monitoring

Once the retention period expires, data is securely deleted or anonymized.

8 Your Rights

Sportzino believes every member has full ownership of their personal data. Your rights are outlined below.

Right to Access Information

You can request a copy of the data we hold about you at any time.

Right to Correct Information

You can contact Support to correct any inaccurate or outdated information.

Right to erasure

You may request deletion of data held beyond what is legally required.

Right to Restrict Processing

You may object to your data being used for specific purposes.

Right to Data Portability

You may request an export of your data in a machine-readable format.

To exercise these rights support@sportzino.wsPlease email us. We will typically respond within 30 days.

9 Children's Privacy

Sportzino strictly prohibits access by anyone under the age of 18. We do not knowingly collect or process personal data from minors.

If a minor's account is identified, their data is immediately deleted and the account is closed. If a parent or guardian believes their child has registered on our platform, please contact us right away.

We recommend parents use parental control software to help keep their children safe online. To learn more about responsible gaming, Responsible Gaming View page.

10 Policy Updates

Sportzino may update this Privacy Policy at any time. For significant changes, you will be notified in advance via your registered mobile number or email.

The date of any changes will be shown in the "Last Updated" section at the top of this page. Continued use of the platform after changes are made constitutes acceptance of the updated policy.

Please revisit this page regularly to stay up to date with our latest policy.

11 Contact & Complaints

For any privacy-related questions, concerns, or complaints, please reach out to our dedicated Privacy Team.

  • Email: support@sportzino.ws
  • Live Chat: Available 24/7 on the website and app

We typically provide an initial response within 7 business days of receiving a complaint. Complex matters may take up to 30 days to resolve.

If your issue cannot be resolved through Sportzino, you may file a formal complaint with the gaming licensing authority.


Why Your Data Is Safe with Sportzino

Our Privacy Policy isn't just words on paper — it's reflected in how we actually operate

256-bit SSL Encryption

All data transmissions are protected with banking-grade security technology, keeping your information safe from interception.

Your Data Is Never Sold

Sportzino never sells your personal information to third-party advertisers. This is a core principle we stand by.

Your control

You have the right to view, correct, or delete your data at any time. Just send us a message through Support.

International Standards

Our Privacy Policy follows international GDPR guidelines and is regularly audited by independent third parties.

Secure data storage

All sensitive data is stored in encrypted databases, accessible only to authorized personnel.

Quick Privacy Support

Privacy support available 24/7 for any questions. All complaints are responded to within 7 business days.

Privacy FAQ

Frequently Asked Questions

No, never. Sportzino does not sell your personal data to any third party. Data is only shared with approved partners for limited purposes such as payment processing and KYC verification, and they are bound by strict confidentiality agreements.

Your KYC documents are stored on a separate server secured with 256-bit encryption. Only a limited number of authorized staff can access them during the verification process. Once verification is complete, your documents are no longer actively used.

For legal and regulatory reasons, certain data must be retained for a set period (up to 7 years) even after account closure. However, we will honor any request to delete data that falls outside our legal obligations.

Email support@sportzino.ws or let us know via live chat that you'd like to opt out of marketing communications. This is typically processed within 24 hours. It's your right, and there's no charge for it.

No. Your betting history is completely private and confidential. It is never shared with anyone except in cases of legal investigation or regulatory audit. Even our customer support team cannot view your full betting history.

Your data is secure — get started with confidence

Read Sportzino's Privacy Policy? We value your trust. Start betting in a secure environment and enjoy your welcome bonus.

Not for those under 18. Please gamble responsibly.

Your Privacy, Guaranteed
  • Your Data Is Never Sold
  • 256-bit SSL Encryption
  • GDPR-Compliant Policy
  • Right to request deletion of your data at any time
  • 24/7 Privacy Support
বাংলা